WARRANTY CONDITIONS

Transdutec S.A.  guarantees its products, bought through an authorized channel, with reference to manufacturing or material defects during a period of two years from the delivery date, according to the current legislation, except when there is a specific agreement or in the acceptance of the order.

• The guarantee does not include damages produced by the wear of the material due to its use, inappropriate conservation or maintenance, Wrong storage or use, modifications introduced without the consent, on paper, from Transdutec, S.A., And in general due to causes beyond the control of our company,Transdutec, S.A.
• The exceptionality of damage due to a thunderstorm is covered during the two year warranty in the case of load cells. A control will be carried out to determine if it corresponds.
• The guarantee does not include accessories such as battery, adaptor, electrical header.
• The reparations will be made at Transdutec facilities. Dismantling, packaging, transport, customs, fees, etc. are responsibility of the customer and subsequent delivery to the customer. In this case, transports costs will not be accepted.
• Transdutec can agree with the customer the reparation or the replacement of the faulty pieces. In such case, the expenses of the journey of the members of the technical service will be paid by the customer.
• In the event of a malfunction of the product, within the first 45 days since its delivery, it is going to be replaced. The customer must return the material with the original packaging in perfect condition. Transdutec reserves the right to request images and / or videos for evaluation of each case and its approval. Transdutec will take care of the collection and will send the transport agency for collection. Transdutec reserves the right to charge the product and transport in case of checking product manipulations or damage / lack of packaging.
• Transdutec is not going to pay for the reparations done by third parties.
• The repairing or replacement of a faulty piece does not vary the guarantee period of the supplied product. However, the piece that has been repaired or replaced has a guarantee period of two years from the date when the reparation or replacement has been done.
• Transdutec is not responsible, in any case, of indirect damages and/or as a consequence of the supplying.
• The Customer will be responsible of getting rid of the elements supplied by Transdutec, S.A., following the necessary regulation rules, by its own account and responsibility

WARRANTY FOR DAMAGES DONE DURING THE TRANSPORT

• Customers who receive the products within the Spanish State, have 24 hours to count from the moment of receipt to notify Transdutec of any anomaly that may be derived from the transport, which they appreciate in the merchandise received. If such communication is not made during this period, Transdutec will not assume any cost of repair or replacement in case the product has been damaged. This period is extended to a maximum of 7 days when the reception is made in any other country of the European Union. This period varies depending on the legislation in other countries.
• We remind you that there is at your disposal a section called  “Reservations entry” to specify, when signing the delivery  note that the package contains damages such as hits, breaks or others that can affect the product and cannot be seen without opening the package. We strongly recommend you to complete with your observations the delivery  note from the deliverer before signing it.  All the members of our staff have an EC Certify  and the user’s guide for our customers. 
• Remember that as manufacturers Transdutec, s.a. does not include transportation damage in the guarantee, so if they do not specify it in the “Reservation Annotation” it can not be claimed from the carrier.

QUESTIONS OR COMPLAINTS

The user may direct any doubts, complaints or queries regarding the tracking of the order to:

• Identity: TRANSDUTEC SA - NIF: A17523748
• Mailing Address: Zona Industrial Les Pedreres de Montgat, Carrer Indústria, 1, 08390 Montgat, Barcelona, España
• Phone: 933 810 004
• E-mail address: transdutec@transdutec.com